Bell Canada Telecommunications Companies accused of misleading sales tactics. More than 200 past and current telecom employees (mostly at Bell and Rogers) have come forward to CBC’s Go Public unit to describe intense pressure to mislead and lie to customers in order to hit unrealistic sales targets. Learn more about the misleading sales tactics at CBC News Go Public.
Misleading Sales Tactics Deadline to participate is 8/30/18
Time is running out to participate in the public inquiry regarding Bell Canada’s misleading sales tactics. Erica Johnson of CBC News Posted Aug 23, 2018 that the last day telco workers and customers can say they’d like to participate in the public inquiry is Aug. 30. People can submit a written complaint, or say they’d like to physically participate in a public hearing in Gatineau, Que., starting on Oct. 22.
The federal government is ordering an investigation following allegations that Bell Canada’s largest telecommunications companies are using “misleading” and “aggressive” tactics to sell products and services.
Innovation, Science and Economic Minister Navdeep Bains has ordered the Canadian Radio-television and Telecommunications Commission (CRTC) to investigate and report on the sales practices used by Bell Canada’s largest telecommunication companies.
The minister also called for a public inquiry to allow Canadians to voice their concerns and said the resulting inquiry report will have to propose potential solutions.
Misleading Sales Tactics Examples
Some examples of misleading sales tactics include a Rogers employee admitted to not telling mostly older customers about added fees, and to sneaking extra products or services onto a bill. Hundreds of Canadian customers have come forward to complain about being charged prices that were higher than the ones they negotiated over the phone, or not receiving what a sales agent promised. Another former Rogers employee stated “We wanted to sell clients what they really needed, and we were told ‘Don’t do that. Sell something more expensive so we can make some money.’
Commission for Complaints for Telecom-Television Services (CCTS)
One customer filed a complaint with the Commission for Complaints for Telecom-television Services (CCTS), a mediator between telcos and their customers. The customer received a refund.